Frequently Asked Questions

How do I make payment?

Your default payment method on file will be automatically charged at the conclusion of the auction.

How do I receive the purchased items?

Once payment has been completed, Auction Travel Group will process your purchase. Within 14 days, you will receive your travel certificate or concierge booking package via email with complete redemption instructions.

What is your return policy on all auctioned items?

Travel packages are subject to the terms and conditions outlined in each individual listing. If you have questions regarding a specific package or believe there is an issue with your purchase, please contact Auction Travel Group directly.

Can I see the items before bidding?

Each auction listing includes detailed descriptions, photos, and redemption information. Please review each listing carefully before placing a bid.

Do the discounts on the website apply to the Auction App?

Unless otherwise stated, promotions or discounts offered on the Auction Travel Group website do not apply to purchases made through the GiveBid auction app.

Who do I contact for questions on the auction?

Auction Travel Group

Email: auctiontravelgroup@gmail.com

Phone: (918) 470-9350

General Auction Information

How does the auction work?

Download the GiveBid app, create an account, and register to bid. Browse available travel packages and place bids on the experiences you'd like to win. If you're outbid, you'll receive notifications (if enabled), allowing you to bid again. When the auction ends, the highest eligible bidder wins, and payment is automatically processed using the payment method on file.

Registration and Bidding

How do I download and install the app?

On your mobile device, download the GiveBid app from the App Store or Google Play, create an account, and follow the prompts to register for bidding in the upcoming auction event.

If you are an Apple user download here: [Link to App in Apple Store]

If you are an Android user download here: [Link to App in Google Play Store]

How do I create an account?

Once you've downloaded the GiveBid app, simply create your account by using your email address, Google account, or Apple ID.

How do I place a bid?

To bid on a lot, you must first register to bid. Follow these steps to complete the registration process:

a. Log into the GiveBid app.

b. Tap on the auction title to access the list of lots.

c. In the top right corner of the app, locate and click the green Register to Bid button.

d. Complete the email verification and enter your contact information as well as a valid form of payment.

e. Browse through the items and select the one you wish to bid on.

f. You can click the Bid button from the auction listing or drill into the lot details to submit a custom bid amount from the lot description, then confirm your bid.

What is the starting bid and bidding increments?

Bidding increments are as follows:

• Bids less than $20 = $5 increments
• Bids less than $60 = $10 increments
• Bids less than $200 = $20 increments
• Bids less than $500 = $50 increments
• Bids less than $1000 = $100 increments
• Bids less than $2500 = $250 increments
• Bids greater than $2500 = $250 increments

Do items have a reserve price?

Yes — some items may have a reserve price. This means certain listings include a minimum price that must be met before the item can be sold. Items without a reserve are still available, so you'll continue to find great deals throughout every auction!

Why do you ask for my credit card number to bid?

Adding a payment method is a crucial step in finalizing the registration process. This not only safeguards you as the bidder but also provides protection to the auction host against any potential fraudulent activity.

What is Buy It Now?

Buy It Now lets you instantly purchase an item from an auction without waiting for the auction to close. Once you confirm the purchase, the lot is immediately marked as Sold and removed from bidding.

How does payment work?

Depending on the auction's payment settings, your card may be charged immediately, or an invoice will be created for the auctioneer to finalize (for example, if freight or shipping details need to be added).

Can I still bid on a Buy It Now lot?

Yes. Lots with a Buy It Now option also allow regular bidding. However, once bidding exceeds the Buy It Now price, the instant purchase option is automatically disabled for that lot.

Where can I see my Buy It Now purchases?

You'll receive instant confirmation in the Notifications Drawer (bell icon) in the mobile app. You can also view your purchase in your bidding history and invoices.

What is Max Bid?

Max Bid makes it easier to stay in the game—without constantly watching the auction.

When you place a Max Bid, you're telling the app the highest amount you're willing to pay for a lot. From there, the app will automatically bid for you, just enough to keep you in the lead—up to your maximum amount.

You can update or cancel your Max Bid at any time. You'll always be asked to confirm before making changes.

How do I cancel my bid?

Bidding on an item is a binding contract, and it's important to remember that you cannot cancel once the bid has been placed. You can update or cancel your Max Bid at any time. You'll always be asked to confirm before making changes.

What is overtime bidding?

Overtime bidding is our way of preventing bid sniping to provide a fair bidding experience for all auction participants. It adds an extra five or more minutes to the auction for any lot you've bid on. A timer begins and resets with each new bid on that lot. If the timer runs out, the auction closes for that specific lot. Remember, this extension doesn't go beyond five minutes after the real-time auction ends.

Winning and Payments

How do I make payment?

The payment method that you have set as your default payment will be automatically charged at the conclusion of the auction.

How do I know if I've won?

At the close of the auction, you will see a summary in the app of both items won and items lost. You’ll also receive a push notification that you’re a winner!

What is a Buyer's Premium?

A 10% Buyer's Premium will be added to each won lot and shown at checkout.

Do I have to pay taxes on items I win?

Rest assured that local and state taxes will be factored into your total when you proceed to checkout. However, if you are eligible for tax exemption, please provide the necessary documentation beforehand so that taxes are not applied during the auction process.

Policies and Support

Who do I contact for questions?

For assistance with the GiveBid mobile app or technical issues, feel free to contact GiveBid Support through the app or by emailing gavelsupport@segistics.io.

For questions about travel packages, auction listings, bookings, or products in general, please contact:

Auction Travel Group

Email: auctiontravelgroup@gmail.com

Phone: (918) 470-9350

How are disputes handled?

Disputes will be handled promptly and fairly. If you have any questions or concerns regarding a travel package or your purchase, please contact Auction Travel Group.

Email: auctiontravelgroup@gmail.com

Phone: (918) 470-9350

Auction Travel Group will work with you to resolve the matter as quickly as possible and ensure a satisfactory outcome for all parties.